Hirsch LaiGet in touch

AI Operations · Southern California

Your back office is costing you more than you think.

We build AI workflows that cut the manual work in half — custom-built for Southern California businesses in logistics, medical, legal, and construction. Most clients see payback in 4–8 months.

We only win when you do.

Book a free 30-minute call

No commitment. We'll tell you honestly if we can help.

AI as leverage, not replacement.

Businesses that figure out how to do more with their best people are going to pull ahead. The ones that don't will feel it.

You bought the tools. Nothing changed.

ChatGPT, Copilot, whatever your software vendor added an AI button to — it demos well. Turning it into actual time and cost savings requires knowing where to apply it and how to wire it into your real workflows.

Manual work is expensive.

One coordinator spending half their day on data entry, invoice matching, or status chasing costs $35–50K/year in salary — for work a well-built AI system can handle in seconds. That's money that should be on your bottom line.

We give your best people superpowers.

We don't replace your team. Your coordinator who handles 40 invoices a day should be handling 200 — or spending time on the disputes that actually require judgment. That's what AI should be doing.

How it works

We start with the audit so you can see how we think — and what the ROI looks like — before writing a bigger check.

01

Ops Audit

2 weeks · $2,500–$3,500

We map your back-office workflows, find 3–5 automatable processes, and deliver a prioritized roadmap with honest ROI estimates. Fixed scope, no surprises. You see exactly what you're getting before committing to anything larger.

02

Build

4–12 weeks · fixed price

We build the automations custom to your process — your software, your data formats, your team's actual workflow. Humans stay in the loop on anything that needs judgment. We hand off something your team can run.

03

Run

Optional · $2,500–$4,000/mo

Most clients operate independently after go-live. If you want continued iteration, new workflow coverage, and a team to call when something breaks — we offer a monthly retainer.

What we automate

Every workflow is custom-built for your exact process — your software, your data, your team. These are examples, not a fixed menu.

🚛

Logistics & Freight

~15 hrs/week saved
  • →Carrier invoices extracted from email, matched against loads in your TMS — no manual keying
  • →Accessorial charges (detention, liftgate) compared against rate cons, disputes drafted automatically
  • →Load status updates sent to shippers at key milestones without dispatcher intervention
  • →AR aging follow-ups sent on schedule — nothing slips past 60 days
🏥

Medical & Dental

~10 hrs/week saved
  • →Insurance eligibility checked the night before for every next-day appointment
  • →Prior auth status tracked by payer turnaround time — follow-ups sent when overdue
  • →EOB payments posted automatically, underpayments flagged with denial code and next step
  • →Recall outreach sent and tracked — staff handles only the patients who respond
⚖️

Legal

~8 hrs/week saved
  • →Intake forms create the matter record, conflict check, and attorney summary — no double entry
  • →Deadlines extracted from court orders and opposing counsel letters, pushed to calendar
  • →Terse time entries expanded into billing narratives for attorney review — they edit, not write
  • →AR follow-ups sent at 15/30/60 days automatically
🏗️

Construction & Trades

~12 hrs/week saved
  • →Subcontractor invoices validated against contract scope and approved change orders
  • →Lien waiver requests generated, tracked, and chased — payment-release checklist maintained
  • →Permit status monitored across LA, county, and Inland Empire portals — alerts on changes
  • →Weekly job cost report from QuickBooks compared against estimate by cost code

What this looks like in practice

A freight broker processing 20 invoices/day. Before and after.

✕

Before

~15 hrs/week
1

Invoice arrives by email (PDF)

0 min
2

AP clerk opens, reads, keys into QuickBooks

+20 min
3

Manually checks against load record in TMS

+15 min
4

Flags discrepancy by email, waits for reply

+1–2 days
5

Re-enters corrected amount

+10 min

45 min per invoice · 20 invoices/day · $50K+/year in staff time

✓

After

~5 min/day
1

Invoice arrives by email

0 min
2

AI extracts line items and matches against TMS load

+30 sec
3

Clean invoices pushed to QuickBooks automatically

+0 min
4

Discrepancies flagged in dashboard for human review

+2 min

14+ hrs/week returned · payback in 4–6 months · coordinator handles exceptions, not data entry

Every automation is custom-built — your TMS, your invoice formats, your QuickBooks setup.

Services & pricing

Fixed prices, no hourly billing. The audit de-risks your decision — you see exactly what you're getting before committing to a larger project.

Ops Audit

$2,500–$3,500

2 weeks · fixed scope

  • ✓Workflow mapping for your top back-office processes
  • ✓Find 3–5 automation opportunities with effort + ROI estimates
  • ✓Honest recommendation — we'll tell you if it's not the right time
  • ✓Prioritized roadmap you can act on whether or not you hire us

Start here.

Implementation

$8,000–$35,000

4–12 weeks · fixed price

  • ✓Custom automation built on your exact tools and data formats
  • ✓Integrations with your TMS, EHR, practice management, or QuickBooks
  • ✓Human review dashboard for exceptions that need judgment
  • ✓Full handoff — your team runs it without us

Typical payback: 4–8 months.

Retainer

$2,500–$4,000/mo

Ongoing · cancel anytime

  • ✓Continued iteration based on real usage
  • ✓New workflow coverage as your needs grow
  • ✓Monitoring and issue resolution
  • ✓Most clients run independently — this is optional

Add it after go-live if you want it.

We've built this before.

Not as a pitch — as production systems running at scale, with real teams depending on them.

Jeremy Lai

Founding AI Engineer · Two Dots · Southern California

Built AI/human-in-the-loop workflows at Two Dots — fine-tuned models for routine cases, foundational models for complex ones, human review UIs for edge cases. Grew the offshore operations team from 4 people to 150+: SOPs, KPIs, management structure, office infrastructure. Ran SOC 2. Previously platform engineering at Blend.

Maxwell Hirsch

Senior Software Engineer · Okta · Seattle

Owned the automation system that onboarded every new Okta Workflows customer. Built billing integrations, white-labeling, and internal dashboards at Azuqua (acquired by Okta). Full-stack: React, TypeScript, Kubernetes, Elasticsearch, Postgres. Rice University CS.

Why our prices are reasonable: AI coding tools let two experienced engineers build and maintain what used to require a team of six. Our costs stay flat as we grow — and we pass that directly to you.

Not sure if we can help? That's the right place to start.

Tell us about your business. We'll follow up within one business day and be honest about whether we see a fit.